Topic
Client Care & Support
100% positiveAcross 391 reviews of Lopez & Humphries, P.A. - Car Accident Lawyers - Lakeland in Lakeland, FL, client care & support appears in 75 reviews (100% positive), from 2016-05-04 through 2026-06-01.
Key findings
Client Care & Support mentioned in 75 of 391 reviews (19.2%)
100% of Client Care & Support reviews are 4 or 5 stars
Average rating in Client Care & Support reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
83%62 mentionsCommunication & Updates
75%56 mentionsCourtesy & Friendliness
57%43 mentionsProblem Resolution & Effectiveness
36%27 mentionsResponsiveness & Speed
25%19 mentionsTechnical Knowledge & Expertise
11%8 mentions
Reviews mentioning client care & support
Scott Griggs
The communication between myself and Kevin was 2nd to none. He called me like clock work and took the time to educate me about the process along with the outcome.
Response from owner
May 8, 2026
Krystal Coronado
My daughter and I were in a car accident last year. I was really lost and was just looking around for some help. I came across Lopez and Humphries. I read some reviews and I made the call. The whole team was so helpful. They are very compassionate and understanding. They answered every question I asked even when I felt I was asking the same thing over and over again. They have kept me updated the whole time. It has been a very smooth case for me besides the set backs in my personal life. Kevin Humphries and his team have been so good to my family through this whole process. I would recommend them to anyone.
Response from owner
March 23, 2026
Heather Gardner 1972
Timothy was very attentive and diligent handling my case. I greatly appreciate the work and support given to my case . Thank you Tim
Response from owner
March 2, 2026
Dary KimShoung
Mr Humphries and his colleagues help me file a claim for auto accident. It’s easy and convenient, they guide and explain everything, also take time answer questions.
Response from owner
February 25, 2026
Alexis Kuchle
After being involved in a serious car accident on October 11, 2024 that left me with a traumatic brain injury and neck injury, I was overwhelmed and struggling with memory, comprehension, and speech. My initial experience with another large firm was extremely discouraging and left me feeling lost and unheard. From the moment I began working with Mr. Humphries at Lopez & Humphries, everything changed. He was patient, kind, and genuinely understanding of the cognitive challenges I was facing. He never rushed me. He intentionally scheduled extra time for in-person meetings because he knew it took me longer to process information and ask questions. He gave me his personal cell phone number so I could reach out anytime I needed clarification. I never once felt like a burden. He always listened carefully, respected my concerns, and followed my lead regarding the direction of my case. During one of the hardest seasons of my life, Mr. Humphries made the legal process feel manageable and supported not just me, but my family as well. I cannot recommend him highly enough. Attorneys like this are truly rare. Thank you again for everything.
Response from owner
February 17, 2026
Eliel Santos
Lopez and Humphries were nothing but professional, punctual, and respectful. They put you first and treat more than just another client. Tim Coyle specifically will work for you tooth and nail!!
Response from owner
January 29, 2026
Brian Maisel
Kevin was incredibly professional and knowledgeable through every step of my legal issues. His staff was courteous, quick, and reliable. Whenever I had a question I would be able to contact them and get the answers I needed. This office took great care of my family, I would certainly recommend this firm to anyone needing legal help.
Response from owner
January 21, 2026
Ravindra S 919
Very helpful and answered any and all questions I had, would highly recommend
Response from owner
January 14, 2026
Lawrence Cook
Was very vocal and communicative when it came my to case Was extremely helpful throughout this entire process Would always recommend them
Response from owner
October 24, 2025
Leanne
Unfortunately, they were not able to help me with my case. But I wanted to share my experience with them anyways because I was pleasantly surprised by the attention and care of Mr. Kevin Humphries. He called me personally to tell me they couldn't help but that he was going to refer my case to another law firm. After that, he called/texted me directly to give me an update of his conversation with the other attorney. Thank you again to him for the consideration.
Response from owner
July 9, 2025
sure nuf72
I met Kevin Humphries at The American Legion shortly after moving to Lakeland, Florida. We share similar views on our US Constitution and American values. About 6 months later I was rear end hit by a tractor trailer on I-95 in South Carolina while heading North. I called Kevin from the crash site, he took my call and he advised me, immediately. After returning to Lakeland Kevin took my case and handled it perfectly! Kevin is a USMC Veteran, an Excellent Attorney and a Friend. I Highly recommend Lopez and Humphries, P.A. to handle your Personal Injury case. They are the Best of The Best! Matthew Rossney
Response from owner
May 23, 2025
Angelita Patterson
The staff was very helpful with me during a difficult time and i appreciate all the help they provided me.
Response from owner
May 14, 2025
Angela Lowry
Kevin is dedicated to making himself available for his clients 7 days a week. He is an amazing attorney and I would recommend him to anyone.
Response from owner
April 22, 2025
melquis reyes
I highly recommend Melodie Lopez and the entire team at Lopez & Humphries. Melodie represented me in an auto injury case, and from the very beginning, she was thorough, compassionate, and dedicated to achieving the best outcome for me. She was with me every step of the way, ensuring I understood the process and felt supported throughout. Thanks to her expertise and hard work, we reached a positive resolution to what was a very challenging and tragic situation. If you’re looking for a lawyer who truly cares about her clients and delivers results, I strongly recommend Melodie and Lopez & Humphries. They are outstanding!
Response from owner
April 3, 2025
Eddie Fraticelli
Listen! I have a MVA. Soon after accident I think nothing happen 1 day after start having all kind of health issue went to hospital still having issues change mood, body aches, blurred vision etc. I was scare without idea what to do no money for incressed med bills until a family told me to reach a Law Firm. After much thinking I call López she explained my rights and my journey with them was pleasant they always attend my call mu concerns. I got the need I deserve and they took my case and did all they can. They treat me like family. Of you need a lawyer call López and Humphreys you will be in good hands, trust me. God Bless this firm and their employees.
Response from owner
March 13, 2025
Zariya Terrell
I appreciate Ms. Lopez, Rosanne, and the team at Lopez & Humphries for their help with my case. They were professional, communicative, and made the process easier to navigate. Grateful for their support the entire way through!
Response from owner
March 5, 2025
dilsey cassel
It was impressive to have the opportunity to actually speak with Ms Lopez at the beginning. She was wonderful. As time went by, Staff stayed in touch with me and kept me informed. If I called, they either took the call or returned it quickly. Everyone involved along the way was patient, kind, understanding and explained all details, sometimes 2 or 3 times if I needed it! I only wanted my hospital bills and PT covered and only minimum insurance was available. Imagine my surprise when Suzanne called and said I would be receiving a check! That will help greatly with treatment going forward! I highly recommend Lopez and Humphries!
Response from owner
February 10, 2025
Maria Outlaw
Kevin was awesome to work with and really proactive about our case. Highly recommend choosing Lopez and Humphries!
Response from owner
February 7, 2025
Heather Moorer
I am extremely thankful for the work that Mr. Humphries did in advocating for me after my accident. He kept my best interest at heart, and we were able to settle just in time, as I have a family member getting ready to pass. There is a process to pursuing compensation, and I put my faith in him to lead me in the right direction. He did, and I would highly recommend him and his partner/office to anyone seeking solid representation.
Response from owner
February 4, 2025
Renee Steinberg
Kevin Humphries and all the staff there have been very kind and helpful through the whole process I had to go through after my car accident. There were definitely a lot of things I didn't know what to do regarding and they guided me through all of it. I really appreciate all the work they did for me.
Response from owner
January 22, 2025
Vicki Powell
Mr. Kevin Humphries and his staff are wonderful to work with. They were caring and quick to take care of our case after our auto accident. They worked hard on every aspect which also resulted in my bills being paid which was a huge blessing. Anytime I needed to talk to them, they were quick to call me back! I was told by a friend after the accident that Humphries & Lopez would completely take care of me and they were right! I'm so glad we chose them to fight for us! Thank you so much for everything! I highly recommend them if you are looking for your case to be handled in a professional manner and satisfaction guaranteed! Vicki Powell
Response from owner
January 8, 2025
Pamela McCarty
Excellent customer service!! Very nice & caring staff! Grateful for Lopez & Humphries PA.
Response from owner
December 10, 2024
Eric Burchell
First time using a lawyer and it was an absolute pleasure working with Mr. Humphries. He made sure to take care of my family like his very own. If I'm ever in the situation to need another lawyer I wouldn't even hesitate on giving him and his team a call !
Response from owner
November 4, 2024
Bonnie bberentsen
Mr Humphries was truly professional he hung in there with me he kept me calm throughout the process and won my case I’m very grateful and I would highly recommend Humphries and Lopez
Response from owner
October 11, 2024
Norma Noel
I have had the pleasure of working with the Law Company of Lopez and Humphries. This is a great company and Melodie Lopez was awesome, she is detailed, she fights for you and working on getting the best results for you. The team is good on calling you and returning calls, they provide great customer service. Overall they took the pressure off me, which I did not have to do a thing. I will recommend this firm to anyone, family and friends and I will go back to them if I'm ever in need. Thank you for such a friendly and pleasant experience. Awesome job.
Response from owner
September 5, 2024
Oshen Shelton
Mr. Humphries was amazing through out this whole process. I was involved in a serious accident and not only did he constantly show me that he cared, but his character and moral values are everything you could ever want in a lawyer! Everyone here was so helpful and supportive the entire time! I would absolutely recommend Lopez & Humphries to anyone in need of a good law firm.
Response from owner
July 1, 2024
Jonessi Rosario
Lopez & Humphries have been nothing but great. My family and i appreciate all the help in the worst of times when it comes to accidents. But thankfully they handled it all and we were a bit stress free with all the legal areas. Great communication and great customer service. Would definitely Come back if I ever have another incident hoping we do not. ☺️
Response from owner
June 24, 2024
Rachel Cartagena
Great law firm and would highly recommend Ms. Lopez and team. Very good service very caring communication from start to finish and helpful they are all about their clients
Response from owner
June 4, 2024
Sean Hodge
Mrs. Lopez did a great job on my case. She was there each step of the process after my accident. She handled all my concerns and fought to get me a good deal against a tough insurance company. I highly recommend working with her.
Response from owner
May 6, 2024
Kelly Burt
Great personal service,everyone is on your team here.
Response from owner
May 2, 2024
dalton toole
Absolutely great people to deal with! Would most definitely recommend them to anyone, in my case it was accidental. They were there for me for everything. Again thank you Mr. Humphries and you’re team!
Response from owner
March 27, 2024
karina gonzalez
My sisters and I were involved in car accident and Mr. Humphries along with his team helped all of us. Never had to deal with a law firm before and they made sure the whole process ran smoothly, they provided a lot of help and answered all questions. Highly recommend Lopez & Humphries
Response from owner
February 12, 2024
Cassandra Greer
I was in my first car accident and I didn’t know what to do, I was referred to Lopez And Humphries PA and they answered my call right away and began the process. Mr Humphries and the staff were very attentive to my needs and guided me from the beginning to the end. If anyone I know is involved in an accident I would refer them to reach out.
Response from owner
February 6, 2024
Jackie Nunez
Both of my daughters were involved in a car accident. Being new to the community so wasnt familiar with lawyers. But remember seeing Humphries and Lopez and I knew i made the right choicr. Since day kne they were very involved, professional, kept me in the loop with everything about both of my daughters. When meeting them, office stay received us with a big friendly smile and greeting that you feel right like home. I mean i can go on with how good this office treated my family and myself. If you are need of a lawyer and good staff they are in your corner. Trust the process with Humphries and Lopez, they wony disappoint.
Response from owner
January 31, 2024
Yadeliz Belen
Really nice team that work well together. Always work there hardest for their clients and Really fight for there clients.
Response from owner
January 31, 2024
rita s
This law firm is extremely professional and caring. That made the difference!
Response from owner
January 29, 2024
Tania Estrada
Mr.Humphires and his staff are great always ready to answer any questions. Super helpful and friendly.
Response from owner
January 25, 2024
Sharolina Contreras
Im not good at this......Very respectful and caring. Every phone call was pleasant (wait pleasant is not the word). I looked forward to our phone calls It was good news every time. I would hire Lopez & Humphries, P.A. again. Thank you.
Response from owner
January 4, 2024
Lisa Smith
I highly recommend Lopez and Humphries to anyone who has experienced a slip and fall. Mr. Kevin Humphries was so humble and kind to me during this difficult time. He was concerned and fought for me to get the settlement I rightfully deserved. I really appreciate him so much and you will too!!
Response from owner
November 21, 2023
david gregorat
Very Professional and willing to go the extra mile for their clients.
Response from owner
November 7, 2023
Andres Lajara
I would like to say thank you to Kevin Humphries and the staff. Everyone is very knowledgeable,kind,and caring. There is always a call back when you call. Any questions I had they answered with no beating around the bush. The office and staff works hard for you, and needs. Thank you for everything. April Lajara.
Response from owner
October 17, 2023
Adrianna Adan
Mr. Humphries answered all of my questions and made me feel like he truly cared about my case.
Response from owner
October 13, 2023
Jehad Abdelhade
Nice people and hard working Attorney understanding and give you the support you need very trustful and friendly office staff I wish them the best always I am glad I got to know them I am very happy for the support and everything thank you
Response from owner
September 11, 2023
Kaia Benson
the employees here are very nice and good with contacting their clients and keeping them updated and informed on the details of their case
Response from owner
August 15, 2023
Ronald Feschak
I highly recommend Lopez and Humphries for your personal injury case. Kevin and his team did an excellent job on my case from the beginning to the end. Kevin and Melodie are very well experienced personal injury attorney's. They have an amazing staff and they do care about their clients. Your phone calls will be returned, and this law firm is very caring, polite, professional and above all very compassionate law firm, Thank you Kevin, we knew that this case wasn't going to be easy, and you did an excellent job. Hopefully, I will never need an personal injury law firm again, but if I do, I will return to Lopez & Humphries PA.
Response from owner
May 23, 2023
Tomasa Villaronga
I am so glad I was referred to Attorney Humphries! This firm made me feel more at ease in such a challenging season. I was guided, updated throughout my case and felt as if they really cared about my well being. I highly recommend!
Response from owner
May 23, 2023
Elisa C.
Kevin is absolutely amazing! He helped my daughter through her first huge accident, he gave my daughter empathy and understood how she felt. He helped my daughter from day 1 till settlement date. Thank you Mr Humphries.
Response from owner
May 23, 2023
Anita Dean
I highly recommend Lopez and Humphries! They are so amazing and the staff that they have employed are just amazing as they really do care about their clients and they get right to work on your case and they don't stop until they have achieved what they set out to do! Miss Mary Lou and Miss Rosanna went above and beyond for me and for that I will be forever grateful! Mr humphries is definitely someone that I want in my corner because when he sets out to do something also, he is going to get what he wants!!
Response from owner
March 15, 2023
Camry Hunter
These guys helped me a lot and the biggest thing for me is that they alway kept me updated on my case thanks a lot.. they were also very kind and wholehearted people who really cared about my case
Response from owner
January 10, 2023
Jeremy Lauther
They were extremely helpful when I had questions and were very dedicated throughout the whole process since my crash. Always felt that I was being supported and was very prompt at responding whenever I had questions.
Response from owner
February 28, 2023
Gabriel Mnayarji
I am very happy by choosing the Lopez & Humphries law office The staff were very helpful from start explaining every step of the way from documents to the medical doctors communication and requesting all the medical reports and keeping us up to date in professional manner I am recommending the law office and it’s staff very highly Great Job God Bless you all
Response from owner
January 30, 2023
Elizabeth Jimenez
Melodie and her team did an exceptional job! During the time of my accident I was going through a rough season in my life. She was not only handling my case but also made time to check up on me and see how things were going. This attorney genuinely cares about her clients and that alone meant everything to me! Between Melodie and Roseann I was always kept up-to-date and any questions I had they responded to immediately! I personally endorse Lopez and Humphries Law firm and will 100% recommend to everyone!! Not only did she handle my case but also handled both of my daughters cases.
Response from owner
May 26, 2023
Tawnja Walker
I thank you so very much for helping/standing up for the little person. I will refer you.
Response from owner
August 22, 2022
Marie Awbrey
First time I called, I got a live person, Dinora, she was very understanding and talked in lamens terms. Said never worry to call even if it was a small thing. They were there every step of the way. Kevin Humphries called as well to give bits of info closer to the court date. I couldn't have done it without them getting the help I need. I already started recommending him to people I know in need. He's the best and I would use that firm again. Thank you Lopez and Humphries Marie A
Lance Ostojic
Very reliable and they answer all your needs and make sure your taken care of
Response from owner
May 11, 2022
Amanda Jackson
I have been working with Lopez & Humphries for the past year after experiencing my first car accident. They were intentional and supportive during the process. They advocated for me and helped to explain the process so I was not lost throughout. I truly appreciated that. They were also intentional about supporting my family through difficult times during this year. For example, we unexpectedly lost a family member one month after the accident and they took the time to mail a handwritten card to us- that touch of intentionality really showed their level of compassion and care. They advocated for us and we are walking away very pleased with the final results of our case. Thank you to the team and to Kevin for all your help during this process!
Response from owner
April 5, 2022
John White
Everyone at this firm is very friendly and professional. I had the pleasure of being Mrs Lopezs client I felt that she was truly fighting for me and wanted the best for me as a person not a client. If I ever need representation for my ssdi or anything else I will go back to this firm.
Response from owner
February 25, 2022
kristina martinez
I lovw the customer service it did not take as long as I thought it would be and she was always in contact with me to try and get me the most. Thank you for
Response from owner
March 18, 2022
Heather Butler
Amazing!!! Meladee was great and really cares about your situation. The whole staff was so nice and answered any questions I had regarding my case! I highly recommend Lopez & Humphries! Thank you all for everything!
Response from owner
January 19, 2022
Edna Isoldi
I highly recommend Lopez & Humphries. They gave me excellent service with helping me to get my SSDI. They were also there to answer any questions I had. No matter what the circumstance, give them a call.
Response from owner
January 13, 2022
Katie Ervin
Mr Humphries was very helpful with all questions and so was the staff!!
Response from owner
January 14, 2022
Laura Hahn
Awesome, absolutely awesome. My case was almost impossible as my condition is one without much information. Honestly, never believed that we could get approval, but all the ladies who worked on my case, listened, believed and refused to give up.
Response from owner
September 21, 2021
Rodney Early
Lopez and Humpries were an excellent firm to help me with my case. I kept hitting one road block after another and their team continued to push forward even when I was ready to give in. The encouragement I received was the turning point. The team as a whole kept me informed and in the end we were victorious. I can’t show enough gratitude and sincere thanks to such a professional group of people.
Response from owner
January 14, 2022
Alexis Brown
I would highly recommend using this firm. They put their clients first and provide excellent customer service
Response from owner
June 1, 2021
Alexandra Watkins
My attorney was the best and advocated for my interests.
Response from owner
January 14, 2022
Charlie Gates
My wife was in a serious car accident. My wife was struck my a hit and run driver who was captured on a speed detection device traveling at approx. 80 miles and hour seconds before the crash. Mr. Humphries and his staff did an excellent job taking care of my wife. Every time we called we either spoke to someone at Lopez & Humphries or received a timely callback. I am seriously ill and my wife was badly injured during the crash. We were unable to deal with the issues caused by the car crash. Mr. Humphries dealt with all of our problems and his staff were very friendly and almost always available. . I highly recommend Lopez & Humphries.
Response from owner
March 5, 2021
Sai Chang
Mr. Humphries and his team were amazing. They helped me every step of the way and kept me updated. They made the the whole process less stressful for me and were able to help me in any way. I would definitely recommend them! They are a great team!
Response from owner
September 22, 2020
Giovanni Colon
This professional group of people really know what they're doing and I would be honored to have Lawyers of Lopez & Humphreys represent me in future cases!!! They are work very diligently and check every detail to handle your case!!!! I would also Thank Jessica & Staff who made sure I was taken care of throughout the experience!!!
Response from owner
July 14, 2020
Dresha Parker
My experience was wonderful Lopez helped me out so much.For me to be 18 and handling my case by myself i was so proud to have attorney and paralegals there to help me and guide me into the right places on how to handle my case. I respectfully recommend them they is wonderful and willing to help you with anything I’m so glad and happy i had them help me with my case!
Response from owner
May 5, 2020
Cooking with Tyneisha Allen
Really works hard for their clients. Highly recommended
Response from owner
January 28, 2020
Tina Stafford
They handled my disability claim and I was approved without having to wait for 2 years. Thank you Lopez and Humphries for always there to answer my questions and assist me Once again thank you
Response from owner
June 14, 2019
daniel boyett
Couldn't have gotten my benefits without Mr Humphries and paralegal Lisa. They were so helpful, professional and worked hard for me!
Response from owner
November 29, 2017
John Golt
Mr Humphries provided stellar conciliation for me and a number of friends over the years. He is not only my attorney , he is a dear and trusted friend
Linda Tkacs
Ms. Lopez helped me every step of the way to win my case. This process was long but anytime I had questions Carmen or Ms. Lopez were always there to help me.
Response from owner
November 29, 2017
Krysti Harper
Excellent staff!!! They will answer any all questions and address concerns. Mr.Humpheries has been amazing all through the process also Carmen is also helpful. I highly recommend this law firm if you need assistance with obtaining Social Security Benefits.
Response from owner
September 26, 2017